About Refund by "Return"
The refund procedure differs depending on the payment method used at the time of ordering.
The refund will be processed after the returned product has been returned to our store and the product has been inspected.
credit card:
We will refund the amount of the corresponding product through your credit card. Due to the payment system, it is possible within 45 days from the time of payment completion. The timing of the refund varies depending on the credit card company, so please contact the credit card company directly. After that, refunds will be made by bank transfer to the designated bank account. (Excuse me, but in the case of returns or exchanges due to customer's convenience, the amount will be refunded after deducting the bank transfer fee.)
In addition, "I changed my mind", "the image is different", "size exchange", etc. In the case of "returned or exchanged" due to the customer's convenience, the customer is responsible for all the round-trip shipping costs.
FAQ
About Force Nine
From the desire to support athletes' training and weight loss, the Force9 warm was developed by incorporating the opinions of active athletes in order to create better performance of athletes, and pursuing perspiration, elasticity, and lightness. It's an upsuit.
In addition, we have developed a warm-up suit that can be used casually in various situations by people of a wide range of ages, so that it can support not only full-fledged sports but also daily exercise, diet, exercise, rehabilitation, etc. I was.
How to change personal information (name, email address, address) and handling of personal information
You can add or change your address from your customer account. However, once registered, you cannot change your name or email address on the site for security reasons. If you would like to make any changes, please contact the shop.
As a company that provides services as an online shop, we have a sense of mission regarding the handling and management of various personal information entrusted to us by our customers, and we have implemented measures and operations to take an appropriate management system for the protection of personal information. are doing
Important personal information received from customers is used for purposes other than managing customer orders, and is never provided to third parties.
If you would like to delete your account, please contact us using the "Contact Us" form. We will delete it within 2 business days.
How to order / flow after ordering
When ordering from the online shop, the flow is as follows.
After you place an order from our online shop, we will send you an order confirmation email (automatic transmission). If you do not receive an "order confirmation email", please check whether it has been assigned to your junk or spam folder. If you still haven't received it, please contact us using the "Contact Us" form.
We usually ship within 1 business day (excluding weekends and holidays).
What are the payment methods?
(For online sales) Only credit cards are accepted.
Currently, we accept Visa, Mastercard, American Express, and JCB.
When will I receive the product.
Precautions for use and product care
Caring for your warm-up suit
Precautions for use
・The polyester material used for this product has the same properties as rubber, and if it is not used for a long time, it will lose its elasticity and the polyurethane lining may peel off.
Even if it is troublesome, please wear it regularly without leaving it folded and dry it in a well-ventilated place in the shade.
・It is highly moisturizing and is made to easily retain heat. Do not use in hot, humid weather conditions or if you feel unwell.
・If you want to wear innerwear, we recommend wearing a thin T-shirt or spats instead of a thick one that absorbs water well.
・Please do not leave it wet with sweat for a long time. Also, do not store in damp conditions.
・Do not use near fire or heating.
・Because it is a delicate material, please be aware that it may damage the fabric if it is caught on twigs of plants, concrete walls, etc., or if pets' claws or teeth may damage the fabric (Please do not sit directly on rough surfaces such as asphalt) .)
Precautions when washing
・Use water below 30°C and wash your hands weakly.
・Do not use detergent containing fluorescent bleach or chlorine bleach.
・Do not use a tumbler dryer (rotary dryer).
・Do not iron.
・Dry cleaning is not possible.
・Do not rub or rub the printed part.
Caring for your Underwear
Precautions for use
・Because the body will be sealed, please rehydrate and ventilate the skin appropriately.
・Do not leave the product wet with sweat for a long time. Also, do not store in damp conditions.
・Avoid direct sunlight or places with temperatures other than normal (0°C to 40°C). In particular, do not use near fire or heating.
・Because it is a delicate material, please be aware that it may damage the fabric if it is caught on twigs of plants, concrete walls, etc., or if pets' claws or teeth may damage the fabric (Please do not sit directly on rough surfaces such as asphalt) .)
Precautions when washing
・Use water below 30℃ and dry as soon as possible after washing.
・Do not use detergent containing fluorescent bleach or chlorine bleach.
・Do not use a tumbler dryer (rotary dryer).
・Do not iron.
・Dry cleaning is not possible.
・Do not rub the printed part.
Please refer to the washing label attached to the product. 87% polyester, 13% spandex
About shipping and delivery
About the shipping company
Worldwide delivery with EMS(Japan Post)
Depending on the country of destination, the package will be handled on our end (Japan) by Japan Post. In all cases, those packages are delivered by your national postal services.
Delivered: between 10 and 15 days after shipping (not guaranteed, customs clearance may take 1 to 2 weeks, depending on destinations).
Online tracking for Japan Post: Japan Post Website (also traceable from the local EMS partner. See the list on Japan Post website)
Modification of delivery address after shipping: not possible.
Access point pick up: usually yes, at your nearest post office.
Signature required (unless you have a specific arrangement with the carrier, you must receive and sign for the package in person.)
EMS(Japan Post)
Zone1 ¥1,900yen (China, South Korea, and Taiwan)
Zone2 ¥2,650yen (Asian countries and territories, excluding China, South Korea and Taiwan.)
Zone3 ¥3,900yen (Oceania, North America excluding the U.S.)
Zone4 ¥4,740yen (U.S. including Guam and other overseas territories).
Free Shipping over ¥20,000yen.
About damage
If you can clearly see the damage from the appearance of the product at the time of delivery, please take a photo of the exterior of the package as proof, refuse to receive it, and contact us. After confirming the facts with the delivery company, we will prepare a replacement product.
In addition, if you find that the contents of the product are damaged after receiving the product, please contact us immediately. After confirming the facts with the delivery company, we will proceed with the return procedure and prepare a replacement product.
In case of loss
If the parcel has not been delivered even though the parcel tracking shows "delivery complete" (if there is no evidence that the family member has received the parcel), please contact the delivery company directly. Please. If you cannot solve the problem, please contact us. After confirming the facts with the shipping company, if it is recognized as lost, we will prepare a replacement product.
If the parcel is returned to our shop
If the storage period at the nearest sales office (7 days counting from the first delivery date) is exceeded, or if there is an error in the delivery address entered at the time of ordering, etc., the product will be returned and resent. The actual shipping fee will be billed to the customer.
If the tracking information says "Returning to our store"
Packages can be stored at our sales offices for 7 days from the first delivery date. If the storage period has passed, it will be returned to our store. If the tracking information says "Returning to our store", please contact the delivery company immediately, declare the tracking number, and request a redelivery.
The tracking information says "delivery completed", but it hasn't arrived.
There is a possibility of information input error due to mistake of delivery company or delivery trouble. Please contact the nearest Sagawa Express office listed in the tracking information as soon as possible.
In the unlikely event that there is a report that the package is missing during delivery, please contact our store. After confirming with the delivery company, we will respond as soon as possible.
About order change/return/exchange
If you wish to change or cancel your order
Depending on the status of your order, we may change or cancel your order, or return or exchange the product after it arrives. We cannot accept unilateral returns or exchanges for any reason without contacting our store.
It is possible to change or cancel an order at any stage prior to shipment preparation. First of all, please contact us by e-mail.
If the ordered product has already been processed for shipment, please receive the ordered product once. After that, we will handle the "return/exchange" procedure for the purchased product.
In addition, in the following cases, we cannot accept returns or exchanges after ordering for any reason.
Products that have been used once (including washing only)
Products with pet hair, odors, perfumes, air fresheners, etc.
Products that have passed 8 days or more after the arrival of the product
Products with scratches due to customer negligence
damaged goods
Sale item
If the bag, tag, etc. of the product is damaged or lost
If any of the following conditions are found after the product has been returned, the product may be returned by cash on delivery. Please note.
About "return/exchange" due to customer's convenience
Please contact us by e-mail within 7 days after the product arrives. Within 2 business days, we will inform you of the return method according to the customer's order status. It is possible to accept returns and exchanges, except for items that cannot be returned or exchanged as described below.
If 8 days or more have passed since the product arrived, we cannot accept returns or exchanges for any reason.
In the following cases, we cannot accept "returns or exchanges" after ordering for any reason.
Products that have been used once (including washing only)
Products with pet hair, odors, perfumes, air fresheners, etc.
Products for which 8 days or more have passed since the product arrived
Products with scratches due to customer negligence
damaged goods
Sale item
If the bag, tag, etc. of the product is damaged or lost
If any of the following conditions are found after the product has been returned, the product may be returned by cash on delivery. Please note.
Even if you contact us by phone to return or exchange an item, we ask that you contact us by email for the purpose of mutual confirmation later. We do not accept returns or exchanges over the phone. Thank you kindly look forward for your understanding.
In addition, if there is no contact with our store and the product is unilaterally returned for the reason of return, we are very sorry, but we will return it by cash on delivery.
About "returns and exchanges" when you receive an initial defective product or a product different from your order
We take all possible measures to ensure the quality of our products, but in the unlikely event that the product is damaged during delivery, has an initial defect, or is different from what you ordered, please be sure to contact us by email within 7 days of receiving the product . We will inform you about the return method according to the customer's order status within 2 business days.
Even if you contact us by phone, we will ask you to contact us by e-mail for the purpose of mutual confirmation later. We do not accept returns or exchanges over the phone. Thank you kindly look forward for your understanding.
If the initial defect is damaged, we may ask you to send us an image of the relevant part so that we can check the product condition. If you contact us by e-mail, please take a picture of the defective part with your mobile phone in advance and attach the image so that we can respond more quickly. In the event of an initial defect or damage caused by the manufacturer or our store, we will promptly send a replacement product at our expense.
In addition, if there is no contact with our store and the product is unilaterally returned for the reason of return, we are very sorry, but we will return it by cash on delivery. Thank you for your understanding and cooperation.
*About initial defective products
Products that have been used or washed even once cannot be returned or exchanged for any reason.
About Refund by "Return"
The refund procedure differs depending on the payment method used at the time of ordering.
The refund will be processed after the returned product has been returned to our store and the product has been inspected.
credit card:
We will refund the amount of the corresponding product through your credit card. Due to the payment system, it is possible within 45 days from the time of payment completion. The timing of the refund varies depending on the credit card company, so please contact the credit card company directly. After that, refunds will be made by bank transfer to the designated bank account. (Excuse me, but in the case of returns or exchanges due to customer's convenience, the amount will be refunded after deducting the bank transfer fee.)
In addition, "I changed my mind", "the image is different", "size exchange", etc. In the case of "returned or exchanged" due to the customer's convenience, the customer is responsible for all the round-trip shipping costs.